REFUND & CANCELLATION POLICY

Official Policy

Brand: GoMyCars • Entity: Corporate Hostel Pvt Ltd • Last Updated: August 31, 2026

At GoMyCars (a brand operated by Corporate Hostel Pvt Ltd), we strive to ensure transparent, fair, and seamless booking and cancellation procedures for all our self-drive car rental guests. This Refund & Cancellation Policy outlines the exact rules, timelines, and procedures governing booking cancellations and refund disbursements.

1. Guest Cancellation & Refund Matrix

Refund eligibility is determined strictly by the lead time between the recorded cancellation timestamp and the scheduled Check-In / Trip Start Time:

Cancellation Window Condition / Lead Time Refund Amount Cancellation Fee
0 to 2 Hours after Booking Grace period (valid if booked at least 170 hours before Check-In) 100% Refund 0%
After 2 Hours & up to 168 Hours before Check-In Standard advance cancellation (7+ days prior) 90% Refund 10%
120 to 167 Hours before Check-In Cancelled 5 to 6 days prior to trip start 75% Refund 25%
72 to 119 Hours before Check-In Cancelled 3 to 4 days prior to trip start 60% Refund 40%
24 to 71 Hours before Check-In Cancelled 1 to 2 days prior to trip start 50% Refund 50%
6 to 23 Hours before Check-In Same-day or prior-day cancellation 25% Refund 75%
Within 6 Hours of Check-In / No-Show Last-minute cancellation or failure to arrive 0% Refund 100%

2. Advance Payment Policy

Advance Payment is Non-Refundable

  • If you choose the Advance Payment option, the advance amount paid to confirm and hold the vehicle is strictly non-refundable.
  • If you cancel an Advance Payment booking, the advance amount already paid will not be refunded.
  • The remaining unpaid booking amount will not be charged after cancellation.
  • To proceed with Check-in, the complete remaining booking amount must be paid. Check-in will not be allowed while any amount remains outstanding.

3. Refund Processing Method & Timeline

  • Mode of Refund: All eligible refunds are programmatically processed back to the original source of payment (e.g. UPI ID, Credit/Debit Card, or Netbanking Account) through our payment gateway partner (Cashfree Payments).
  • Disbursement Timeline: The refund is initiated on the same day of confirmed cancellation and typically takes 5 to 7 business days to reflect in your bank account, depending on your bank's clearing cycle.
  • Refund Confirmation: Once processed, an automated email and SMS notification containing the refund reference number (ARN / RRN) will be sent to your registered contact details.

4. Security Deposit Refund Policy

Where a refundable security deposit is collected for a booking:

  • 100% Refundable: Security deposits are 100% refundable provided the vehicle is returned in the same condition as received, with no traffic e-challans, unpaid toll/Fastag dues, fuel deficit, or interior/exterior damages.
  • Inspection Window: The digital check-out inspection is completed within 24 hours of vehicle return, and the security deposit release is initiated immediately within 24 to 48 hours post-inspection.

5. Cancellation by GoMyCars or Host

In the rare event that a booking cannot be fulfilled due to unforeseen vehicle maintenance, sudden mechanical breakdown, or Host unavailability:

  • 100% Full Refund: The customer will receive an immediate 100% full refund with zero cancellation fee.
  • Free Replacement Vehicle: Alternatively, subject to customer agreement, GoMyCars will arrange an equivalent or upgraded car category at no extra charge.

6. How to Cancel Your Booking

Guests can cancel their booking using either of the following self-service or assisted methods:

  1. Self-Service via Website: Log in to your account, navigate to My Bookings, select the booking, and click "Cancel Booking". The applicable refund amount will be displayed in real time for your confirmation.
  2. Assisted Support: Contact our 24x7 customer support team via email at help@gomycars.com or call +91 9081801012 with your Booking Reference number.

7. Non-Refundable Situations & Exceptions

No refund shall be issued under the following circumstances:

  • No-Show: Failure to arrive at the designated pickup location within 6 hours of the scheduled start time without prior written notice.
  • Invalid / Missing Documents: Inability to present an original, valid Driving License, original Aadhaar card, or failure of identity verification during vehicle handover.
  • Policy Violations: Driving under the influence of alcohol/drugs, permitting an unauthorized third party to operate the vehicle, commercial sub-leasing, or involvement in illegal activities.

Questions Regarding Refunds?

For any questions or assistance with your refund status, please reach out to:

Corporate Hostel Pvt Ltd
Email: help@gomycars.com • Phone: +91 9081801012
Address: Akshat Tower, Bodakdev, Ahmedabad, Gujarat